What Our Customers Say
Ricky Cain, Owner of Cain & Company - Keller Williams Realty
Having been in the real estate industry for quite some time, I have had both the pleasure and pain of going through many service providers. Once you find a trustworthy, reliable and professional vendor, you add them to your team and never let go. David Higgins and Paleface is at the top of my service provider list. I have piece of mind when we refer Paleface to our clients, friends and family, because I know that there isn't a better heating and air conditioning company in the Central Texas area. We will continue to refer Paleface to anyone we know that is looking for the best of the best, but with affordable and reasonable prices.
Robin V, homeowner
Thank you for your help with our AC project. Richard and I got several bids on the job and went with yours because of the careful attention you paid to the bid; an attention that carried on throughout the project. We're very satisfied and will indeed recommend you and your company. It is not unusual to find a mismatch between the individual making the "sell" and the individuals doing the work. Not here! George & David (and Trevor) were a seamless extension of the attitude and attention you extended during the bid process. George was excellent at accessing the situation, explaining the pros/cons of possible solutions, and anticipating what needs/concerns we would have. He engenders confidence, much in the same way you do. His work, the work of the team, lived up to that confidence. So this is a very long-worded way of saying--THANK YOU! We're very pleased.
Mr. George Flores [one of Paleface's technicians] left our house a little over thirty minutes ago after giving a thorough diagnosis and review of the installation of our mini-split heating and cooling system. He checked everything. He assured us that the work done safely by another company, but not up to the standards that he would offer. To this, we lament that we did not call Paleface first to have this unit installed; but this is hindsight. I want to commend Mr. Flores. He arrived after what I heard was a long day already, and after he left, I know he had more stops to make; he was consistently on his mark, patient with all our questions, offered additional guidance and advice. Bottom line, Mr. Flores has given us peace of mind again. We are now confirmed customers of Paleface. My boss and her neighbor always rave about you, but I never knew you all operated in my area. Paleface is my new air conditioning company and Mr. George Flores is the only gentleman I want working or installing any additional units; he is a genuine asset to your company.
Billy W, homeowner
David and his team are rockstars! We had a bid from a competing company where they wanted to replace a compressor... for $2500!!! We called David on a Friday night after 5pm and he had someone there that night with the A/C fixed by the next night. And guess what? It wasn't the compressor.
Paleface acts with speed and integrity; that gives me much more piece of mind than any other company. No doubt they will take care of our needs for life.
Betty Bosarge., homeowner
I just wanted to let you know what an outstanding job Walter did getting my old A/C up and running again. It's cool in here. Walter is very courteous and explains everything so that a non-mechanic like me can understand it. I really appreciate all the work he did at my house this past week.